Domino's customers charged 'exorbitant' fees for delivery orders


Amid criticism that fast food giant Domino's Pizza is charging customers nearly double the normal rate for pizza delivery, one woman has slammed the company for its “exorbitant” fees.

As Cost of living Australians are looking for ways to avoid extra charges when ordering pizza, and for many pizza lovers that means picking up their takeaway pizza in-store.

Nay McRae was happy to pay a little extra for the convenience of having pizza delivered to her home, but quickly changed her mind when she realized how expensive it would be.

She shared a photo of a side-by-side comparison of prices at her local store in Kempsey on the NSW mid-north coast.

“Has anyone noticed the huge difference in the prices of pizza delivery? This is my local Domino's and it looks like I won't be able to get delivery anytime soon,” she wrote on Facebook.

The photo showed the total bill for three large pizzas increasing from $35 to $65, including delivery, with an additional $10 charge added to each pizza.

An angry Domino's customer posted a side-by-side price comparison between takeaway and delivery pizza.

An angry Domino's customer posted a side-by-side price comparison between takeaway and delivery pizza.

Social media users slammed Domino's for surcharges on delivery fees

Social media users slammed Domino's for surcharges on delivery fees

According to Yahoo!, with delivery, a $16 Supreme pizza will drop to $26, a $12 Philly cheesesteak will drop to $22, and a $7 ham and cheese pizza will drop to $17.

The online post was inundated with comments from unimpressed Australians, with many calling Domino's a “rip-off” and “overpriced cardboard”.

“I protested this to them but was told they've started adding a delivery fee to each pizza. Really suspicious,” one person said.

“I noticed this almost 2 years ago and haven't bought from them since,” another user wrote.

A third wrote: “Oh my goodness, that's amazing! I often find coupons at Frugal Feeds as well that give you 40 percent off the pick-up price.”

It is unclear when the price changes went into effect.

A Domino's spokesman said customers are willing to pay more for the convenience of having a hot pizza delivered to their home.

Domino's customers are paying nearly double for the convenience of having hot pizza delivered to their homes.

Domino's customers are paying nearly double for the convenience of having hot pizza delivered to their homes.

“The pricing of this menu takes into account the additional costs involved in moving orders from our stores to your door, including labour, fuel and mileage,” the spokesperson said.

“Domino's pickup menu offers the cheapest prices because there is no extra charge to deliver your order.”

Daily Mail Australia has contacted Domino's Pizza for further comment.



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